At Doktiger.eu, all our packages are shipped via DPD. Shipping costs are free for both the Netherlands and Belgium.

Picking up your order  
If you prefer to pick up your order yourself, this is of course possible. When finalizing your order, select the option: ‘Pick up at location’. After placing your order, you can contact our customer service, mentioning your order number, to make an appointment to pick up your order.

Delivery Times
The delivery times for your order depend on the items you order. The delivery time for each product is indicated on our website. If you order multiple products, your order will always be shipped based on the item with the longest delivery time.

To limit our environmental impact and keep delivery costs as low as possible for you, we ship all ordered products in a single shipment. 

We use two types of delivery times:
1) ordered before 5:00 PM = shipped today (available from our own stock).
2) ordered after 5:00 PM = shipped the next working day.

PLEASE NOTE – Should an item become unavailable, you will be notified in writing by one of our employees within 3-4 days. 

Track your order 
. As soon as we have handed your package over to DPD, you will receive a track and trace code. You can use this to track your order. In most cases, the package will be delivered to your home within 3 to 5 working days after dispatch. 

Returns 
At Doktiger.eu, you have a return period of 30 days. The return period starts on the day the item is delivered to you. The product can only be returned in unused condition and in the original packaging. However, the packaging may be opened neatly to check if the received item meets your expectations. 

For return shipments, a distinction is made between various causes: 

– Defective immediately upon receipt, damaged delivery.
– Incorrect goods received.
– Not as expected.

Exception to the right of return: 
Almost all products may be returned, with the exception of the items listed below: 

– Hygiene products whose packaging has been opened and/or the hygiene seal is damaged. This mainly concerns items such as:

• Earbuds – headsets –  ear cleaners
• Personal care products
• Products that are in direct contact with the skin

– Custom-made products and/or products that are specially ordered or reordered for you.
– Products showing such signs of use that the product is unsaleable.
– Products returned without the original packaging.
– Products that are severely damaged.
– Apple products that have already been activated.

If one or more of the above items are returned to us, we will not process your return and it will be sent back to you. 

Create a return.
Please always contact our customer service for this . They will then assist you further with your return request.

Returning business orders? 
Different conditions apply to the return of a business order. We recommend contacting our customer service department for further information regarding this.