Here you will find all the warranty conditions applied by Doktiger.eu (part of Rimatel BV). In accordance with the provisions of this Warranty and within the warranty period, Doktiger.eu will, within a reasonable period and at its own discretion (subject to any contrary provision of national law), either repair the defects in the Doktiger.eu product or replace the product free of charge (excluding costs of transport, collection, or installation of the product to the extent permitted by law). 

How can you claim the warranty?
If support under the warranty is required, you must contact customer service and follow the instructions or advice provided. If possible, Doktiger.eu may remotely diagnose the problem. The warranty is only valid if you can provide valid proof of purchase of the product from the original customer. This consists of an original invoice, receipt, or any other valid proof of purchase as provided for by applicable national law, stating the date of purchase, our name (Doktiger.eu), and the product name. 

How does warranty repair work?
Repairs carried out under this warranty must be performed by a service center authorized by Doktiger.eu. No compensation, refund, or warranty is offered for repairs performed by an unauthorized repairer. 

What is not covered by the warranty?
The following cases are expressly excluded from this Warranty:

1. periodic inspections, maintenance and repairs or replacement of parts due to normal wear and tear;
2. external damage, including without limitation scratches and dents;
3. costs for transport, collection, or installation of the product;
4. defects or damage caused by any reason not attributable to the production and development of the product (including, without limitation, fire, water, negligence, viruses, improper use, etc.);
5. use of the product within a professional environment, industry, trade or professional activities;
6. misuse or improper use, including without limitation any defect in the proper use of the product for the purposes for which it is intended or in accordance with Samsung’s instructions for use and maintenance;
7. use of the product in combination with accessories, chargers, or attachments that are not validated for use with this product;
8. defects in the product resulting from incorrect or incomplete installation or use that does not comply with current technical or safety standards, or inadequate compliance with the product instructions and manual, unless the installation was performed by Doktiger.eu;
9. damage to the battery due to overcharging or incorrect use in accordance with the specific instructions for the product as set out in the manual;
10. cases in which the model name, serial number (IMEI) or product number on the product were willfully altered, removed, erased or rendered illegible;
11. cases in which the seals on the batteries or the battery compartment have been broken or show signs of unauthorized tampering;
12. cases in which damage was caused to the product by reconfiguration of (hardware or software of) the shipped product, unless Doktiger.eu has agreed in advance;
13. cases where the screen is damaged;
14. cases in which customers refuse to provide product passwords or security details to Doktiger.eu, when this is necessary to provide the services under this warranty;
15. defects that can be remedied by the installation of official software or software updates that are not supplied by the manufacturer itself, but are available free of charge on the market;
16. problems that can be resolved using the standard repair methods of Doktiger.eu, while the customer has refused to use such methods without a valid reason.

The costs of the repair services provided by Doktiger.eu in any of the aforementioned cases will be charged to you as the customer for labor, transport, and spare parts. Reinstallation of original software may also be charged.

What about my data and elements (SIM & memory card) in the product?
Doktiger.eu cannot be held liable for the SIM card, memory cards, CDs, DVDs, or other storage media or property belonging to the customer that were not removed from the product before the product was returned for repair. This Warranty does not cover
third-party hardware or software that may be packaged or sold together with the Doktiger.eu product. The customer is solely responsible for backing up or otherwise protecting their data against loss, damage, or destruction. Doktiger.eu shall not be liable for any data loss, for any reason whatsoever.

Where can I find your contact details?
You can find our contact details here .