FREQUENTLY ASKED QUESTIONS
You can choose free shipping via DPD or pick up at our location. You can indicate this when placing your order.
We always ship for free to the Netherlands and Belgium. If you would like to receive the product elsewhere, please contact our customer service.
We always ship our products for free within the Netherlands and to Belgium. For Germany, we charge €4.95 for shipping. If you wish to receive it in another country, please contact us.
If your order is placed on a working day before 5:00 PM, it will be delivered the next day. If you placed your order during the weekend or on a public holiday, it will be processed on the next working day and you can expect to receive it within 3 to 5 days.
After placing your order, you will receive an email with a track & trace link. You can also track your order in your account.
If you wish to change your order, please contact us as soon as possible. Our customer service team will then check what is still possible.
Please contact our customer service as soon as possible regarding this. They will then check what is possible.
You can find the payment options on our website here .
You will automatically receive an invoice for your order. If you have not received it, please contact our customer service.
Basically, wherever you place an order, you receive an invoice with VAT on it. This invoice is for your records and also serves as the warranty certificate. If you have already paid, you naturally do not need to pay again.
First, try resetting your product to factory settings. If you are unable to resolve the issue or if this does not solve the problem, please feel free to contact our customer service. They will assist you further in resolving the problem.
Yes, you always have a 2-year warranty on your purchase.
You always have a 2-year warranty on your purchase. This starts from the moment you receive the order.
The invoice also serves as your proof of warranty. So keep it safe!
You can still cancel your order if it has not yet been shipped. Please contact our customer service.
Please always contact our customer service regarding this. They will then assist you further with the return process.
You always have 30 days to return your product. Please always contact our customer service for this.
Returns are usually processed within 5 working days. We will keep you informed via email when we have received your return. As soon as it has been received and processed, the amount will be refunded.
Our return address is:
De Cuserstraat 83-91
1081 CN Amsterdam
